How to
Fix a draft invoice before it's sent
The invoice reflects the right line items before the customer ever sees it, without leaving a half-priced or unsendable draft behind.
- 1
Open the invoice and choose Edit — it's only offered while the invoice is a draft with no payment recorded against it yet.
bill · Bill → service invoices (/invoices in Bill) → open the invoice → Edit
Editing an invoice is admin-only, unlike editing its client or engagement. Once it's sent, or has any payment on it, there's no edit link at all — not even for an admin.
- 2
Change the line items and save.
bill
Saving fully replaces the line items rather than patching them — every row is resubmitted each time you save, so double-check the whole set before saving rather than assuming only the one line you touched changed.
- 3
Send it once it's right. If the draft's total is zero or negative, the invoice detail page shows a warning explaining it needs a positive total before it can be sent or charged, with an 'edit the line items' link straight back into this same form.
bill · the invoice
Worth knowing
- This guide applies to Bill service invoices. Work customer invoices at /billing are a separate workflow with no draft Edit control; a draft created there will not appear in Bill. Invoice numbers can repeat across the two lists, so use the workflow and customer to identify the record.
- A sent invoice has no path back to draft — there's no 'unsend'. If it genuinely needs to change after sending, that's a different action (void, credit, or a new invoice), not this edit form.